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What is the return policy at platinumbay ?
Where is platinumbay located?
I am located outside Singapore. Am I still able to make a purchase?
What is your shipping cost for shipping my item?
How fast will the item arrive to my destination?
What is the currency used for this site?


What is the return policy at platinumbay ?
Returns and refunds are determined on a case-to-case basis and will be given at the discretion of platinumbay. We do not offer refunds or rebates for the following cases: 1. Factory seal on products has been broken; or if item has been played with. 2. Change of mind. Decided that the item is not for you. We offer refunds within 7 working days if: 1) Item is damaged upon arrival to your destination. Refunds can only be given only when you send photo attachments to our email address to prove that the item/items is/are damaged and also the package with the date stamped.

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Where is platinumbay located?
It is located in Singapore. Platinumbay has 20 years of online selling experience.

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I am located outside Singapore. Am I still able to make a purchase?
Yes, you are able to make a purchase. We sell internationally to more than 10,000 customers worldwide. All overseas orders have to be paid up fully at the point of ordering. Payment is by paypal only.

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What is your shipping cost for shipping my item?
The shipping cost is stated on each product page. We will weigh the item and will quote you the nearest amount.

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How fast will the item arrive to my destination?
We offer international registered shipping and it will take 10-14 working days to arrive. However, you can email us at platinumbay1974@gmail.com to inform us that you would like the item to reach you from 2-9 working days. We do offer express shipping so please inform us before you make your payment. We will calculate and let you know the amount so you can your payment together.

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What is the currency used for this site?
We accept only Aus,US and UK currencies.

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Last Updated: 25 Jul 2017 11:33:39 PDT home  |  about  |  terms  |  contact
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